Posts Tagged ‘travel agent’
Hotwire has lost my business for good. I’m planning a business trip to New York, and I decided to use Hotwire for my hotel search and booking. I had never used Hotwire before, but with that catchy “H-O-T-W-I-R-E Hotwire dot commmmmm” jingle, I figured it was worth a shot. Plus, after having cross checked rates with Orbitz (my favorite travel site for booking flights) and a handful of the usual suspects (TripAdvisor, Hotels.com, Priceline, Booking.com) Hotwire had the lowest “price” for the area I wanted that I could find on the hotel search engines.
The hotel name wasn’t listed, and I started getting the feeling I get when someone is pitching me a MLM idea. Like so many people that get suckered in to things that are too good to be true, I bit. Then I received the name of the hotel. Hmmm…
I went to the hotel’s website and found rates lower than Hotwire. Not only were the rates lower, but naturally the taxes were lower and there was no $49.41 in “fees”. Now, Hotwire does offer a refund for lower rates, but when you look at their “refund” it doesn’t include taxes, nor does it include “fees”. Overall, Hotwire cheated me out of more than $200 between the inflated room rate, higher taxes, and “fees” that are non-refundable.
Hotwire could pay a guy to just make bookings with the hotel at the rate I would have paid if I had purchased directly from them, and they’d walk away with more than $200. Now, I completely understand that a company needs to make money. Perhaps the only way that Hotwire and all the other online booking companies can make money is by inflating the rack rates of hotels and hope that people won’t book directly with the hotel. However, what is really the value I’m getting for their “services”?
The supposed value of the online hotel search engines is that I don’t have to check each hotel one by one. Theoretically, that saves me time. However, between cross referencing all the online hotel search engines: prices, amenities, reviews, rooms, etc. I really started questioning whether the days of using a travel agent shouldn’t make a comeback. What did booking online really save me? Certainly not money and certainly not time.
Received an email from Hotwire about my request for refund stating: