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1-800-Flowers.com: Important Information Regarding Your Recent Order… Problems Again!

Two years ago, I had a problem with 1-800-Flowers.com not delivering on Valentine’s Day…

Important News on Your Order from 1-800-FLOWERS.COM!

800-Flowers.com Continued

Fool me once, shame on you. Fool me twice…

There is absolutely no way that I will ever place an order with 1-800-Flowers.com again. They have lost my business forever, and I will be sure to share this story of not just lousy flower (non)delivery but also their lack of response to my order inquiry.

I was traveling on Valentine’s Day for a trade show this year. I figured that using a service like 1-800-Flowers.com would be convenient, since I wouldn’t have to try to find a local flower shop near my special lady’s office to deliver the flowers. Although, will Yelp! and Google maps these days and the lack of service from 1-800-Flowers.com, I’m going to start doing that from now on. After all, it will be better for the local florist anyway, since they won’t have to give a cut to 1-800-Flowers.com.

Traveling on Valentine’s Day means that I was really counting on 1-800-Flowers.com to take care of my gifting needs on this day of love. I was expecting a text or a phone call from my special lady at some point during the day. No communication. I figured she might have been busy since it’s a busy time for her company planning for their Fall lineup…

Once 7PM rolled around and I was finished up with my trade show for the day, and I knew she was finished I gave her a call to wish her a happy Valentine’s Day and check to see if she received anything. Nothing.

I checked the 1-800-Flowers.com website to see the status of my order, and they had no update. So, I waited until the morning. There was finally a status that the flowers had been delivered at 9:25:56 Pm… Big problem with this is that her office building is closed at 7PM, so unless the delivery guy left them at the gate, this delivery confirmation is a bunch of BS.

So, I emailed 1-800-Flowers.com to tell them that the flowers were not delivered and that my special lady’s office closes at 7PM. All I received back was a canned response from Bibi Brown (Director of Customer Experience):

As you can imagine, our florists are out delivering Valentine’s flowers and smiles across the nation. They’ll be doing so all day and night and your delivery may have already arrived or is on its way. Because our florists are so busy making deliveries, we may not be able to offer you a delivery confirmation or status update on your gift until later today or possibly tomorrow.

Well, there were no flowers and no smiles delivered on this order, and I still have yet to receive an email clarifying why my order showed delivered when it was physically impossible for them to have been delivered to my special lady’s office.

As a businessman, I know it’s one thing to mess up an order. It happens. Certainly for a company whose business is based upon the fulfillment of gifting on special days like Valentine’s Day, you’d want to make sure that the mistakes don’t happen on those big days. But I’m willing to concede that no business is perfect. However, when you make a mistake you need to rectify it immediately!

Now, it’s 3 days after the flowers should have been delivered, and there is still no response. At this point I have requested a charge back to from my bank. These are a real pain in the neck. For me to get my money back I’m going to have to fill out a bunch of forms and take more of my time (which 1-800-Flowers.com has already stolen from me) just to get my money back.

At the end of all this, the worst part is not that I didn’t get what I paid for. The worst part is that I lost that time, smile, special moment with a woman I really care about. Sure, I’ll get my money back, but I can’t go back in time and have flowers delivered to her office on Valentine’s Day. Yes, I can (and will) have flowers delivered (by someone other than 1-800-Flowers.com) to her office, but there is nothing I can do about this lost opportunity. It was especially annoying since I was traveling and working at a trade show. I didn’t have the time available to rectify 1-800-Flowers.com’s screwup. I was counting on them to follow through on what they say they do:  delivering Valentine’s flowers and smiles…

1-800-Flowers.com failed!

 

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My Favorites of 2007

Nearly a week into 2008, and I am long overdue for a post. What better way than to recap my favorites of 2007:

Favorite blog on my blogroll: 800lb Gorilla

Favorite color: Powder blue from the San Diego Charger jerseys

Favorite day: Day before my birthday (My brother and I ran the LA Triathlon Sprint)

Favorite city: Many to choose from, but gotta love Chicago (even during February)

Favorite SkyMall gadget: Gotta love the Gravity Defyer Shoes

Favorite conspiracy theory: Tom Cruise was cloned by Xenu and the clone is the crazy one we’ve seen in recent years

Favorite book: If I Did It. Just kidding. The Seven Lost Secrets of Success. Joe Vitale has mastered success and is passing it along. That’s the way it should be!

Favorite moment at work: There are so many to choose from. While the Montel Williams show was interesting and The Talking Show was a first, neither of them is the top choice. Not quite the top either, the GBK Oscars Gift Suite was certainly enjoyable, as was the Scriptwriter’s Showcase. I even learned about how bad the strike would be months before it happened. Even though having Reggie Bush on the cover of the magazine was nice, that too was not my favorite moment. My favorite moment at work definitely has to be when I realized I had a great advertisement.

Favorite dance event: 2007 US Open. The Moorpark College Swing Dance Team received second place in their very first team competition at the US Open. I was one of the founding members of the college club at Moorpark, so it was particularly enjoyable to see them do so well in their first competition.

Favorite radio moment: When I was doing the Gadget Panel Radio show while on the road, heading to a Dodgers game. My phone cut out and Gadget Panelist Vadim was unable to get himself on the phone circuit. Great radio!

Favorite blog I didn’t write: The blog recapping my trip to New Zealand with the 20GB of pictures and photos I took while down under.

Favorite Movie: Ratatouille. The little ones teach us so much in life.

Favorite Website: Ext JS. The web’s future is so bright it’s gotta wear shades. My favorite demo is the desktop sample.  My nerd side is shining.