Yes, 1-800-Flowers Completely redeemed themselves! I was finally contacted by a representative that did exactly what I was asking for. They send a dozen roses of my choice to my girlfriend. The extra bonus was that it happened right before her birthday, so she had an extra bonus for her birthday. Thank you to 1-800-flowers to listening and delivering a beautiful bouquet of roses!
The day after telling 800-Flowers.com that I was going to dispute the charge with my bank and never order from them again, I received the following in my email:
Hello Jared,Thank you for shopping with 1-800-FLOWERS.COM
We apologize that your order was not delivered as per your specification. We can understand the level of disappointment this must have caused to you.
We value you as our customer and want you to be satisfied with our service, therefore do want to compensate you for this matter. As a token of apology, we propose to redeliver the order with a note of apology from 1-800-FLOWERS.COM. Please inform us at the earliest if this is acceptable to you.
Once again, we apologize for the inconvenience caused to you and look forward to your response, so that this issue can be resolved.
If you have any other questions or concerns, please do not hesitate to contact us at the address listed below. You can also contact us at our customer satisfaction number, 1-800-468-1141.
Sales and Service Specialist
I'll admit. I was pleasantly surprised to receive this email. My reply:
I would greatly appreciate this. Thank you for valuing my patronage.
Then, I received the following email:
Hello Jared,Thank you for shopping with.
We again apologize and would be glad to redeliver your order but
unfortunately, the product is not available with us. We offer you a redelivery of your order at no extra cost to you. For redelivery, we request you to please select an alternate product of the same value. Please get back to us at the earliest so that your issue can be resolved to your complete satisfaction.
If you have any other questions or concerns, please do not hesitate to contact us at the address listed below. You can also contact us at our customer satisfaction number,.
Sales and Service Specialist
There’s just no winning for these guys. An alternate product of the same value, which means that I have to go pull up the original receipt and then go searching on their website for a product of the same value. I sure hope that at the very least, they mean the value of what I paid for it and NOT the value of the crap they sent.
I’m much of a ranter. I mean, of the 202 posts I’ve put on WordPress so far, I’ve only classified 32 of them as rants vs. 84 as cool stuff. I’m not sure what happened at 800 Flowers. Was there a management change? Or did I just get stuck with a crappy set of flowers on Valentine’s Day? Oh well.
So, here is the bright side. This is an opportunity for me to really let that special someone know how special she really is because I’m going to put this extra time into making sure that she gets the best flowers available 😀
technorati tags:valentines day, flowers, 1800flowers.com, 800flowers.com, flower arrangements, florist, local florist, teleflora, bad weather, california, gifts, bad companies, customer, customer service, patronage
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