Packet8 Leaves Me Hanging… Up
Packet8 phones in my home office! Alright! This weekend, I purchase two Packet8 phones from Office Depot. These systems looked great. I could simply set them up and use my phone service anywhere I took my digital phone adapter (or virtual office adapter as they call it). They have a virtual auto attendant, extensions… You name it, Packet8 has it.
I had talked with a rep at their company just a few days beforehand. She was very convincing. Sounded like a great product. AND they had a special running at Office Depot! I checked out the closest Office Depot to me, but they were all sold out. So, I hoped online and found the next closest location. “Call in advance when you are going to drive 20 mile for something,” my mom would always say.
They had it! I was excited! I was going to get one of the most state of the art small business office voip systems on the face of the planet: Packet8! Who’s rockin’ the small business world now!?! I trek out to the Office Depot and trek all the way back. I was practically salivating! These Packet8 phones look so cool. The virtual office concept makes remote business operations a reality. I can just picture myself in Hawaii, running my business on the beach while I’m using my Packet8 phone.
I pull out the phone, the cords, the cables, the phone adapter… It was like Christmas in March. I pull out the activation instructions. No way! It can’t be this easy. Just visit http://activate.packet8.net and type in the MAC address on the phone adapter unit. Then follow the instructions? Are you guys serious? I love the Internet. The world just got so much easier… Or did it???
When I went to activate the systems via the instructions in the box, I received an error:
I call up their tech support and the guy initially has no idea what I’m talking about. Apparently, Packet8 hasn’t been selling a whole lot of systems through retail chains like Office Depot. Maybe this is why! The Packet8 voip systems don’t work.
I’m a fair man though. I’ll give them a chance. I’ll let them sort through the issues and call me back on Monday. Their technical support traces back the units to… NOWHERE! They don’t have either unit in their system. Yes, you followed the story correctly. They sold me not 1 but *2* Packet8 Virtual Office units that were “not in their system”.
Then they told me that I could always return the items to Office Depot and purchase the units directly from them. So, make some money selling junk to Office Depot on wholesale, get me salivating over the phones, and then pull as fast one and get me to purchase directly from Packet8? I think not.
Hello! Office Depot? I have two pieces of junk I purchased from your other store very far away and don’t want to drive another 20 miles to return. Can I return that garbage voip system to you? Yes, I do have the receipt. Excellent! I’ll return these Packet8 junk piles right after I finish posting on WordPress!